Join & Support

FAQs

Learn more about:

SELECTING YOUR MEMBERSHIP

Who qualifies for a concession membership?

You qualify for a concession membership if you are an international senior over 60 years of age or hold any of the cards listed below:

  • Seniors Card  (all states)
  • Australian Student Card
  • Centrelink Healthcare Card
  • Australian Government Pension Card
  • Australian Veterans’ Affairs Gold Card
  • If you live more than 150 km away from Sydney

The following postcodes are included:

  • Newcastle 2300
  • Nowra 2540
  • Bathurst 2795
  • Goulburn 2580

In a household membership, if one person is eligible for concession and the other is not – which price would apply?

In this case the concession price will apply.

How long is the MAAS Membership valid for?

Your MAAS Membership is valid for 12 months from the date of purchase.


 MEMBERSHIP BENEFITS

What are the benefits of being a MAAS Member?

When you sign up or renew your MAAS Membership we will extend it until 30 June 2021 at no extra cost. This means you receive up to 6 months FREE.

This allows you extra months of MAAS Membership at no additional cost and access to a range of benefits at MAAS and partner institutions, including complimentary general admission to the Australian Museum (to coincide with its reopening in 2020), Questacon and several others.

A full list of benefits can be found here.

How can I access my member benefits?

You can start accessing your member benefits as soon as you sign up. You can use your receipt as a proof of purchase until we process and send out your membership card.

You will receive your membership card via postal mail at the address listed on the membership. Your membership card should reach you two weeks after you have signed up as a member. If you haven’t received your membership card four weeks after you have signed up, please do get in touch with us, write to us at membership@dev.maas.museum, or call us on +61 (02) 9217 0600.

How many people can visit on my membership?

If you are an Individual Member, only you can visit as a MAAS Member.

If you are a Household Member, 2 adults and up to 4 children can visit as MAAS Members.

2 adults can visit as part of this Membership – either 2 adults listed on the Membership, or 1 adult Member and 1 guest.

Can I bring a guest?

If you are an individual member you do not have the capacity to bring a guest for free.

2 adults can visit as part of Household Membership – either 2 adults listed on the Membership, or 1 adult Member and 1 guest.

As per MAAS policy, guests will not receive any other benefits apart from free general admission and access to Members Lounge at the Powerhouse Museum when accompanied by a MAAS Member. Guests will need to purchase entry to paid exhibitions.

How do I find out what paid temporary exhibitions are available to me as a MAAS Member?

MAAS lists all upcoming exhibitions and programs on the website. See our complete program here.

Is there a limit on the number of times I can visit?

For general admission, there is no limit on the number of times you can visit.

Where is the Members Lounge?

The Members Lounge is located in the Powerhouse Museum on Level 5. The Lounge can be accessed via the lift on Level 3 near the entrance to the Powerhouse Museum on Harris St, Ultimo. Please note that the Members Lounge is currently closed in line with NSW Health guidelines related to COVID-19.

How do I avail of my reciprocal benefits with other institutions?

We offer a range of benefits with reciprocal partner institutions across Australia and New Zealand, so make sure you carry your MAAS membership card when you travel. A complete list of these can be found here. Simply present your MAAS membership card to avail your benefits, including free entry to some partner institutions. Some institutions might ask for a Photo Identification along with your MAAS membership card.

A complete list of reciprocal benefits can be found here.


GETTING HELP

How will I know about members-exclusive events?

All communication to members will happen via email. Your membership gives you a subscription to our fortnightly email newsletter that lists all events with a special focus on members-exclusive events. We also send emails about events separate to the newsletter.

I have lost my membership card. What do I do?

If you have lost or replaced your membership card, please call us on +61 (02) 9217 0600 or write to us membership@dev.maas.museum. A small charge may apply towards a replacement membership card.

How will I know when my membership expires?

Your membership card will have the expiry date of your membership and you will receive communication from us a few weeks before your membership expires.

If you joined or renewed your MAAS Membership on or after 20 December 2019, your MAAS Membership expires on 30 June 2021.

Is my MAAS Membership transferrable?

No, MAAS Membership is not transferrable.

 

If you have any other questions, please contact the MAAS Membership team on +61 (02) 9217 0600 or write to us membership@dev.maas.museum and we will be able to assist you.