Learn more about:
- Selecting your membership including costs, membership types and how to sign up
- Membership benefits including a full list of benefits, and details about accessing benefits
- Getting help with your membership and renewals
Who qualifies for a concession membership?
You qualify for a concession membership if you are an international senior over 60 years of age or hold any of the cards listed below:
- Seniors Card (all states)
- Australian Student Card
- Centrelink Healthcare Card
- Australian Government Pension Card
- Australian Veterans’ Affairs Gold Card
- If you live more than 150 km away from Sydney
The following postcodes are included:
- Newcastle 2300
- Nowra 2540
- Bathurst 2795
- Goulburn 2580
In a household membership, if one person is eligible for concession and the other is not – which price would apply?
In this case the concession price will apply.
Why do I need to buy a household membership when children are admitted free to the Powerhouse Museum?
All children are admitted free of cost to general admission at the Powerhouse Museum. Apart from general admission, certain exhibitions are ticketed beyond general admission and may have an additional children’s entry fee. A MAAS Household Membership entitles you and all children covered by the MAAS Membership to free admission to our special exhibitions and to a discount for children’s entry to our premium exhibitions.
MAAS also runs some very popular school holiday programs and a large variety of kids-friendly events all through the year. These programs and events are usually ticketed. Your membership entitles you to a discount for these as well as priority booking to avoid disappointment as these book-out very quickly.
How long is the MAAS Membership valid for?
Your MAAS Membership is valid for 12 months from the date of purchase.
As a special offer – we will extend all MAAS Memberships purchased on or after 20 December 2019 until 30 June 2021 at no extra cost.
What are the benefits of being a MAAS Member?
When you sign up or renew your MAAS Membership we will extend it until 30 June 2021 at no extra cost. This means you receive up to 6 months FREE.
This allows you extra months of MAAS Membership at no additional cost and access to a range of benefits at MAAS and partner institutions, including complimentary general admission to the Australian Museum (to coincide with its reopening in 2020), Questacon and several others.
How can I access my member benefits?
You can start accessing your member benefits as soon as you sign up. You can use your receipt as a proof of purchase until we process and send out your membership card.
You will receive your membership card via postal mail at the address listed on the membership. Your membership card should reach you two weeks after you have signed up as a member. If you haven’t received your membership card four weeks after you have signed up, please do get in touch with us, write to us at firstname.lastname@example.org, or call us on +61 (02) 9217 0600.
How many people can visit on my membership?
If you are an Individual Member, only you can visit as a MAAS Member.
If you are a Household Member, 2 adults and up to 4 children can visit as MAAS Members.
2 adults can visit as part of this Membership – either 2 adults listed on the Membership, or 1 adult Member and 1 guest.
Can I bring a guest?
If you are an individual member you do not have the capacity to bring a guest for free.
2 adults can visit as part of Household Membership – either 2 adults listed on the Membership, or 1 adult Member and 1 guest.
As per MAAS policy, guests will not receive any other benefits apart from free general admission and access to Members Lounge at the Powerhouse Museum when accompanied by a MAAS Member. Guests will need to purchase entry to paid exhibitions.
How do I find out what paid temporary exhibitions are available to me as a MAAS Member?
MAAS lists all upcoming exhibitions and programs on the website. See our complete program here.
Is there a limit on the number of times I can visit?
For general admission, there is no limit on the number of times you can visit.
Where is the Members Lounge?
The Members Lounge is located in the Powerhouse Museum on Level 5. The Lounge can be accessed via the lift on Level 3 near the entrance to the Powerhouse Museum on Harris St, Ultimo.
What facilities does the Members Lounge have?
The Members Lounge is a MAAS Members exclusive space to relax and unwind. The Members Lounge has a kitchen with a microwave and a fridge – both of which are available to use. We provide complimentary refreshments including tea, coffee and biscuits. Toilets are available at the Members Lounge, but do not have diaper changing facilities.
How do I avail of my reciprocal benefits with other institutions?
We offer a range of benefits with reciprocal partner institutions across Australia and New Zealand, so make sure you carry your MAAS membership card when you travel. A complete list of these can be found here. Simply present your MAAS membership card to avail your benefits, including free entry to some partner institutions. Some institutions might ask for a Photo Identification along with your MAAS membership card.
How will I know about members-exclusive events?
All communication to members will happen via email. Your membership gives you a subscription to our fortnightly email newsletter that lists all events with a special focus on members-exclusive events. We also send emails about events separate to the newsletter.
I have lost my membership card. What do I do?
If you have lost or replaced your membership card, please call us on +61 (02) 9217 0600 or write to us email@example.com. A small charge may apply towards a replacement membership card.
How will I know when my membership expires?
Your membership card will have the expiry date of your membership and you will receive communication from us a few weeks before your membership expires.
If you joined or renewed your MAAS Membership on or after 20 December 2019, your MAAS Membership expires on 30 June 2021.
Is my MAAS Membership transferrable?
No, MAAS Membership is not transferrable.
If you have any other questions, please contact the MAAS Membership team on +61 (02) 9217 0600 or write to us firstname.lastname@example.org and we will be able to assist you.